Faq – Basma IPTV

Basma IPTV Basic includes only Arabsat and Nilesat satellite dish channels- Arabic, Turkish, Indian, and Dutch- meaning you get around 350 channels for your money. Basma IPTV Plus includes ALL the channels of Basma IPTV Basic in addition to extra sports channels and many more international channels. All together Basma IPTV Plus gives you around 500 channels for your money!

The minimum download speed required is 15 Mbps for high-quality performance.

Yes, we offer a 1-year warranty against any hardware defects on the android box (from the date of delivery).

If your internet speed is 15 Mbps or higher- then channels should work perfectly fine with no freezing or buffering. We always do our best to keep our service updated and freeze-free!

Most IPTV companies generally can't guarantee that all channels will work properly 24/7. Inevitably problems with channels do crop up, and we do our best to solve these issues as efficiently as possible. Please refer to our Terms and Conditions page for more details.

If the box is still under our 1-year warranty then we will replace it free of charge after we receive the defective box. If the box is still under our 1-year warranty and is fixable then we will aim to repair it and send it back to you as soon as possible. If your box is OUT of warranty then we can replace your android box for $60 (shipping included)

Yes, you can ask for a refund minus shipping costs if you return the box within 7 days of the delivery date. You are responsible for the return shipping costs. The packaging must be in mint condition; otherwise a restocking fee will be applied.